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Good afternoon, and welcome everyone to Ready, Set, Scope with, myself, Leah, and, my colleague, Shaun Coghlan, our Director of Product Management. We have several hundred people registered for this webinar today. Super exciting. Perfect. So like I said, my name is Leah. I’m the Director of Product and Content Marketing here at ³Ô¹Ï²»´òìÈ. And I’m joined by Shaun Coghlan, our Director of Product Management. He is the the man, one of one of the people responsible for bringing our ³Ô¹Ï²»´òìÈ Scope products to market. So ³Ô¹Ï²»´òìÈ Scope, this is a continuation of a webinar that we held back in November where we gave everybody a preview of what was to come. But at that point, it was in very early development stages. We are showing you sort of things on the back end. Nothing was built or plumbed into the ³Ô¹Ï²»´òìÈ app yet. That is not the case today. We have been working really hard behind the scenes. And as of yesterday, we now have a production version in the app in beta that is ready to show everyone at this webinar today. So we are so excited. The future of scoping really is taking shape, and we don’t want anyone to get left behind. We want everybody to take this journey with us. So Shaun, if you can go to the next slide. What we’re gonna do today, we’re gonna give you an overview of what Scope is. If you missed that webinar back in November or if you’ve missed any of this the conversations we’ve had around Scope, we’ll give you an overview of that. Shaun’s gonna give you a live overview walkthrough of a real a real job where real scopes were produced and give you a walk through of that in the app. Like I said, it is in production in the app in beta today. But the bulk of this the bulk of this webinar today is going to really talk about documentation excellence. AI is amazing. AI has so much incredible potential to drive efficiency in the business, but AI is not magic, and AI relies on really good data. And the data that that relies on is the documentation that you’re collecting in ³Ô¹Ï²»´òìÈ. So that’s a lot of what we’re gonna talk about today is how can you get set up. That’s why we call it Ready, Set, Scope. How can you get ready and set for Scope through your documentation? How can we make sure that your teams are doing the things that they need to do to make sure that you’re ready to take advantage of Scope when it goes live? And then, of course, what I’m sure everybody is here to to hear about is the launch details. So we’ll cover some of those details including when and how much and all of that good stuff, and then we’ll wrap up with q and a at the end. So I’m gonna stop talking, and I’m gonna throw it over to Shaun. Alright. Thanks, Leah. As Leah said, we’re super excited for everyone to join here, and this has been, quite a journey for us, you know, ³Ô¹Ï²»´òìÈ over thirteen years serving yourselves and providing the best app for data collection and documentation on jobs. And we’ve spent and devoted the last year to creating this product, both from the back end perspective. And then as Leah said, it’s now in our product, and we’re starting our testing. And with ³Ô¹Ï²»´òìÈ Scope, our whole goal was, you know, how can we help you and on the work you need to do to create those defensible scopes. We’ve heard the line over and over again. You know, when you’re if it’s an insurance claim and you’re talking with an adjuster, you know, you’re not really arguing over the price or, you know, the cost that’s on the estimate. You’re actually arguing against the scope of work, which is the what and the why and and the how of things need to get done, not necessarily how much it needs needs to cost. Right? That’s kind of a byproduct of all the things that you need to do. And to create that scope of work and what people do today is leveraging ³Ô¹Ï²»´òìÈ, adding in all that information into ³Ô¹Ï²»´òìÈ, all the photos, all the notes, reports that you generate that then helps yourself, your project managers, your estimators understand what happened on that job, and then turn that into, you know, things for the team to do, create an estimate on the back of that. And with, the advent of AI and accessible AI, it’s been around for a long time, but now services that we can pull together, not just one, but multiple services in the background to take the data that you’ve entered in the ³Ô¹Ï²»´òìÈ and using this technology saving yourselves hours of work to transform it into something usable that can then you use on downstream workflows. So going right from documentation to understanding what happened on the job, what needs to be done, and then getting you to that estimate. All within the context of us restoration, restorers, IICRC standards. It’s all validated and verified, and we have aimed for accuracy in what we wanna do. Really, the goal is turning, you know, your team from authors where they need to spend hours, understanding what happened to job to create this information to share with whoever they need to share it. Let’s turn them into editors where we can get you ninety percent of the way there, and then you can just take what you need to and and run with it. And what we’ve really focused on beginning, because there’s many types of scope of work, we’ve really honed in on the mitigation scope. So focusing on, you know, water damage, fire, mold, impact, those types of jobs. You know, we know there are content scopes of work and estimates that need to be done and rebuild scopes and estimates that need to be done. We will get there, but we really want to focus on the mitigation, the start of that property loss and how you need to do it. And the whole purpose and what we wanna do, like, it’s great when technologies come out, and they can help you. What’s not great is when they force you and force your teams to completely change your processes. We did not want to do that. Your team is already in the field leveraging ³Ô¹Ï²»´òìÈ, you know, the best app in the field to create and collect the documentation of what actually happened on the job, that source of truth, and you don’t need to change anything. Continue to document the way you document. Use ³Ô¹Ï²»´òìÈ. All the data is already in there, and we’ve built this application on top of our infrastructure and that data that transforms it into the scope with a click of a button. So don’t worry about change management. We’re not disrupting every anything or interrupting your work, but we wanna change how you use your time going forward. We really think that’s one of the most powerful things that we’ve we’ve done here. And the way we’ve done that is, as I’ve said, kind of through innovation that we can provide interruption to how we do things normally without disrupting how you things do things normally. So we already collect the data in ³Ô¹Ï²»´òìÈ. And to date, we’ve done really great jobs of taking that data, turning it into a report that you can then share to justify the work that you’ve done, to justify why you put line items x, y, and z on your estimate. Now what we’re doing is going before you need to create that PDF report and using the data, whether it’s photos, transcripts from the videos that you take, notes, floor plan data, which has all the measurement information, we will take that and transform that into a scope of work document. And from there, you can tell your teams in the field what needs to be done in the kitchen, in the bathroom. Have your PM or your estimator, depending on your workflows, take that scope and turn it into an estimate in Xactimate or whatever software that they use. So you can create tasks out of that. So and then from there, with this starting with the automation of of generating a scope, over time, we’re gonna build on top of that and help add more innovation to other workflows that you have. But it all really starts with what data’s in the job, how can we first transform it into what is the scope of work. And then from there, right now, you can take it and do what you need. The future, ³Ô¹Ï²»´òìÈ will take it and help you do more of what you need to do. So how does this engine work? We’ve kinda touched on it a bit, but the ³Ô¹Ï²»´òìÈ AI that we’ve developed kind of in the background is not simply a LLM that we’ve made a really fancy giant prompt for. We’ve we’ve architectured and designed an application that sits inside the ³Ô¹Ï²»´òìÈ platform that takes the data that you capture, which is really the first step. Liam mentioned this in the beginning. AI is great, but it’s only as good as the inputs. So really strong comprehensive data and as much context as you can. So with ³Ô¹Ï²»´òìÈ, we give you the ability to say, here are the rooms in the property. We have a kitchen. We have a bathroom. We have a bedroom. Allows you to put data inside of each of those rooms, photos and notes specific to that. We let you take a a video of the the entire loss, and then we’ll take that transcript and use it to validate and connect it with the information. And then any readings and any floor plan data, all of that data that you put in there, we use and move into step two, which is kind of the analysis phase. So this is where we have used, again, not just LLMs because we produce the scope that’s output that is leveraging generative AI to write it. But we have many nodes and many other technologies in there that that solve the problems for us. So we have image and computer vision with image recognition. We have spatial calculations looking at, the floor plan that then helps us derive equipment calculations and quantities for tasks that we may list out in the scope. We have data analysis and cross cross referencing. So what does that mean? You record a walk through video that that you say what’s happened on the job. We take the transcript from that, connect it with the photos that we see in each of those rooms to help validate, yes, there’s carpet in the bedroom. It is wet. You know, what are the tasks that need to create from that? You mentioned there’s you know, baseboards need to be detached. We detected baseboards in the photos. Let’s make sure we call that out in the task. And then after step three is where you come in, where your expertise comes in, is we create this scope that provides you a narrative, a breakdown of room by room task, and then you can take that and review it, add things to it that makes sense for your own SOPs or anything specific to that job, or remove things that if the right context wasn’t there, we may have provided some information, and it can all be corrected. But everything we put in there is justified against the IICRC standards, whether that’s the S500, the S520, or the S700. So all those standards are used to validate and justify our scope output. And we’ve really, really focused on accuracy. So AI is super good. If you attended our webinar last week and our AI boot camp, we really talked about kind of, you know, accuracy versus completeness. And normal LLMs, the generic LLMs that are out there really go for completeness, and they have confidence in what they wrote, but it may not be accurate. Our approach that we know you need, which is accuracy over completeness. So based on the information that we have, we’re gonna ensure that what we write is accurate. And if there’s some missing information, then we’re not going to fill in the blanks on your behalf. We may call out where more information could be added to help the scope, and I’ll show you what I mean by that. But, really, we’ve gone for accuracy within within our scope. Before we move on, just one other thing. I wanna touch on something that’s really important when we look at technology, particularly with AI and everything that’s out there. So data security and privacy. We’ve talked about this before in previous webinars. But at the end of the day, the data is your data. That’s our contract with you. It’s in the ³Ô¹Ï²»´òìÈ terms and conditions. We store your data. You capture photos. You enter notes. You run reports. You own that data, but we store it on your behalf. So we are not the owners of the data. We can’t do anything with it without your permission. Right? When we do use AI and do use the data, we are stripping out PII information. We are not sending over your customer’s information, the addresses, your company information. We’re not sending that over. We’re just sending over information from the claim. The name of the room, the photos associated with it. The name of the note, the data in that note. Not, hey. This was a note from Shaun’s house that flooded three weeks ago. It’s really contained to the data that we’re sending over there. The other important thing is because you own the data and our contracts with the technology that we use, we are not training foundational models. And your data does not get used to train foundational models. While we may use ChatGPT image analysis software, services in the background, that data cannot be taken by those companies or services that we use to train their fundamental models. It stays within ³Ô¹Ï²»´òìÈ. You own your data. And, of course, at the end of the day, everything is end to encryption. We’ve always had that break from the mobile to our servers to the web. We ensure as best to our abilities that that data is secure and encrypted and no one can access it except for you and those that you want to have access to it. So let’s see a scope. Enough of enough of this slide, Shaun. Let’s just get right to the the heart of the presentation. So here’s a job that we did here at ³Ô¹Ï²»´òìÈ. Really simple kind of category one, water loss. I’m gonna highlight kind of the data that we have in this claim before I go right right into the scope. So if I jump over to a general note so what we did on this job and this is kind of a complete job that we’ve ran through. And you can kinda look at this time stamp. This was done in late January. But the loss started kind of on the Sunday. We got there on the Tuesday. So we created a note that gave us the job description, the damage description. We kinda outlined a whole bunch of information on it. As the job progressed, we added general notes to this job to talk about the things that have been done. So some of this is standard practice for some of our customers. Some of this is best practice to help track how how the job goes. From a core data perspective in terms of what happened on the job, we did do a floor plan of the space. So this was a single level house. Kind of this is the property. For your benefit, what happened in the loss was the supply line here burst into the into the bedroom here and kind of affected the back half of the house. So that’s kind of the loss that we’re describing we’re describing here. With that, these are all the rooms that were in the property, including rooms that were unaffected. We did document that. That’s not something that always has to be done, but we did document that for for our benefit. But, really, if I go into kind of the primary bedroom, this is where the most of the damage was, and it seeped into those other rooms, the bathroom, the hallway, and the back bedroom. But we took photos throughout the job. So these are photos towards the end of the job where we had equipment on the project. But, really, we did the initial inspection. We did our overview photos from from each room. We did do a three sixty photo, of the room, which is a great way to provide overview data and kind of other other information. So with that, we’ve kind of repeated that process for each of these rooms. We added notes in each of the rooms both on day one and throughout the job. So once you’ve done that, once we’ve done kind of we did this, we did initial inspection, we did a final inspection. I’m gonna show you the scope at the end of the job. But in ³Ô¹Ï²»´òìÈ, what we’re doing now is on web, you can see here that we’ve now exposed a new tab where you’ll see a new tab, which is ³Ô¹Ï²»´òìÈ Scopes. And we have a page that will list out all the scopes that are generated. To, to generate a scope, when we talked about, we didn’t want to disrupt and interrupt the work that you normally do. So all you need to do now to generate a scope both on web and mobile, and I can show mobile in a minute, is once there’s data on this claim, you essentially click generate a new scope. Here, you can see all of the structures and rooms that are on the job. If you have multiple structures, we will highlight multiple structures. We preselect everything on the job. But if you wanted to remove some of the rooms that weren’t affected or you may use a room for instructions, you can deselect and remove them from from the job itself. We won’t take any of that data. And if there’s general notes that you put in there, sometimes you may have a note in there around here’s the garage code, or information about other contacts on the job. You can deselect that, and that will go into it. So once you’ve done that, once you’ve selected structure in the rooms and you selected the general notes, all you do is hit generate. Of course, you have to put a title. Our UX, make sure there’s a title. So let me put this in here. It should scope. And then generate. And then it’s off and generating. So this and we’ll talk about this later, but this job had a video walk through on it as well. And what’s happening is we will pull out the transcript from that video, and it gets used to reinforce everything that we put in the scope. Once the scope comes back, and what we’ve been seeing is less than ten minutes on our jobs, those scopes will be returned. Now let me jump into what it actually looks like. So this new section, we have this new item called the ³Ô¹Ï²»´òìÈ Scope, which is essentially a document within within ³Ô¹Ï²»´òìÈ that will outline, the core project information that we wanna talk about. Before I get there, just so you know, this is a completely editable document if you need to. So you can review it, but you can actually go in and edit this document. So if there are things in here that you need to add or you need to cross reference or you need to change or you want to remove, you can go in here and simply start adding text in there. We’ve introduced tables in the ³Ô¹Ï²»´òìÈ so you can actually add additional rows if you wanna add additional rows. So you have the full ability to take this scope and manipulate it as you need to for that job. Now I’m not gonna go through how we how we edit it, but I just wanna let you know that you have complete control over the output of this. Review it. Change it up as needed. So the outline of the scope is pretty straightforward. In the beginning, we have this narrative project section. We talk about the timelines on the job. So when was the, loss date? When was the time since intrusion? When work started, you know. We pull all this information from whether using job events or from the time stamps and and metadata on each of the photos and videos and notes. We have a quick summary of the project information, what was the source, what was the class and category of the water, and some of the spatial and dimensions, like, what was the square footage? And on square footage, I’ll talk to that. If if there isn’t a floor plan on the job or if you haven’t noted down dimensions, that’s okay. You can continue to use Scope. We’re just gonna highlight that there were no dimensions. And if you add dimensions, you’ll get a more robust scope. You can see here I got a little toast. That scope that I just started generating about two minutes ago has already completed. So we pretty quick to generate these things based on all the data in the job. The next thing that we have is kind of a narrative of the project itself. What’s a quick summary of based on the information from your notes and what we’ve parsed out from the video transcript, from all the photos, from Hydro information, you know, what happened on this job? And this summary is really good that if you need to produce a twelve hour or twenty four hour report to send to a carrier, you can simply copy and paste this and add that to your report or add the scope itself to a PDF report that you can use. Next, we get into what we think is the most important part, which are the tasks. And we’ve broken this down into project level tasks. So So if you’re used to using Xactimate and you create kind of a general folder for kind of the high level tasks that don’t belong in any specific room, these are the tasks that align to that. So whether it’s was this emergency service or are there after hours? Did you need floor protection? Kind of all these gen general things that you should and could apply to your estimate in the project. Then the language that we use, while it’s not a specific Xactimate code or anything, we are using kind of the right language that you and our industry are used to when we talk about these line items. So when you need to go and create that estimate, these line up perfectly with what you would actually use in Xactimate or other software. Now we get into the heart of the scope, which is the room by room breakdown of all of the affected rooms. So we provide a quick summary of what happened in this specific room. We call out any dimensions that were specific to that room and where they came from. We have affected materials that we pulled out from not only notes in the photos, but from Hydro data. If you created a moisture point, we use that information to cross reference and validate and verify materials that we call out here. And then for each room, we call the specific tasks based on the narration and all that data that we feel need to happen in this room specific to the mitigation of that of that job. And then we go and repeat that for every single room that was identified as affected within the within this project. And if this isn’t a simple copy and paste, each room is analyzed independent, and you’ll see very specific details. So for instance, in this one, this is the primary bedroom where the loss happened. In the launch in the video, we talked about, oh, we need to detach the big sports from from the job and use it. We parse that out looking at floor plan. We saw the square footage of that room, and we added detached baseboards, and here’s a linear square footage from that from that information. So really synthesizing that data and producing this output to help you, you know, tell your team what you need to do. Hey. Make sure we remove those baseboards, and then use that for your estimate once you go to create it. And, again, we repeat this on and on for each of the rooms that were on that job. We also list out any unaffected areas as well just to highlight based on the information whether they were only in the floor plan or we’ve pulled it up from other sources. Here’s other data that was on the job that we don’t feel is impacted by this loss. And if you provide us dimensions and we know it’s a water loss, we will do kind of the s five hundred equipment calculation for you. We will group the rooms in the drying chambers. If you use Hydro, that data goes in to help us organize the rooms into drying chambers as well. And we really call out, you know, how much how many dehus and air movers are needed at the project level, but then we go and break down the air movers per room based on what we need what is calculated from the S500. We highlight placement suggestions on how to place the equipment in there. And then the kind of last section is really the IICRC references. So whenever we’ve quoted and calculated the category loss or water loss or other information, we call out the specific sections of the s five hundred or the s five twenty or s seven hundred and highlight this here. So you can use this information maybe as F9 notes in Xactimate to justify certain line items that are there as well. And lastly, we have a data quality note section, which will kind of information from our system to you on here’s where we pulled some data, here’s some data that we may think is missing. So for instance, if there was no plan and there’s no dimensions, we’ll highlight, hey. You were missing some floor plan and dimensions. So this is really, like, incredible that within three minutes based on the work you already have to do, which was calculate or which was document the room, we’ve produced and provided this scope. And this all lives on mobile as well. So if I go into mobile, you can see this scope. Here’s the one that I just generated, and you can review and edit that. So if you wanna do it in the field, you can do it in the field as well. Now I think I’m done for a few more minutes, and I’ll pass it back over to Leah. Great. Thanks, Shaun. So one of the things that Shaun has talked about is and and I mentioned it at the beginning, is that the scope output the the quality of the scope that you get is really dependent on the data that is available in the file. We prioritize accuracy. If the data is not available, we will not make assumptions about that project. The people on-site capturing the data and the context of that project, that is key. They are the ground truth for that project, ³Ô¹Ï²»´òìÈ Scope is never going to invent things. It is going to call out in the scope where data was missing or unavailable. That is a key differentiator for what we’re doing here versus doing something in a in a traditional, like, ChatGPT or a chatbot where you’re asking it to produce a scope. It’s priority like, ChatGPT’s priority is a complete answer, and it’s really good at writing. So chat it’s gonna give you a really beautifully written scope, but it’s gonna throw it it might throw a bunch of details in that it’s made assumptions about based on data that was unavailable. So all that to say, how you get the most accurate data starts in the best app for field documentation, which for for almost fourteen years now, ³Ô¹Ï²»´òìÈ has been the most trusted field documentation platform for restoration contractors. It is easy to use, it’s reliable, and it contains all of the possible tools that you could need to document that the context and data that needs to be documented on that job to justify your scope of work, which is what we did in the past. We would create really great reports with all of this data that helped you justify your scope of work. Now we’re taking all of that data and putting that data to work for you, and actually creating that scope of work for you. That using this app that actually works in the field, it’s a field first solution, it’s easy to use, Technicians love it. That’s why we’ve, you know, been around for for as long as we’ve been around. And it includes things like all your photos, your videos, including three sixty that we introduced last year, all your water mitigation, so moisture readings, drying chambers, dry standards, psychrometric, all of those things in Hydro, Contents, all of your notes, your floor plans. Shaun talked about measurements. Measurements are critical to to finding scope and adding those quantities and square footages to to the scope. So you want we have floor plans in there. Obviously, we can create detailed reports, and we have additional platform, things like payments, custom forms, and the ability to talk to your to your end users. Shaun, if you wanna go to the next slide. But I I think it’s really important that we talk about what is the critical documentation, that key documentation to produce an incredible scope. What are those sort of the the bare minimums? What are the standard operating procedures, the SOPs that your team should be doing on every loss so that you can get the best scope possible? And then it really boils down to four things. The first one is a description of the loss. And what Shaun and I are gonna do over the next ten or fifteen minutes is go through each of these four items and talk about how the different ways that you can get that data into ³Ô¹Ï²»´òìÈ. It’s not, oh, it’s not a specific process that you need to follow. There’s a couple of different ways depending on what works best for you. So the first thing that we need is a good description of the loss. The second thing is measurements. Getting measurements into the app or into the scope is is important for generating equipment calculations and for quantities and things like that. Without measurements, we won’t do we won’t provide those things. We won’t make them up, but we just will will leave them sort of blank with a caveat that we didn’t have measurements. We can’t do this. Photos, of course, are important important. We’re gonna look at photos. We’re gonna use our image analysis to verify and validate against the description and make sure that everything makes sense. We’re gonna use gonna extract materials and identify different materials. We’re gonna identify fixtures that are that are in there and just make sure that everything is cohesive and synthesized and makes sense. So photos, of course, are are important. And then that room specific information. When you get into writing your estimate, the estimates are written room by room, and we wanna make sure that we’re breaking down those tasks into into room those that room specific information. And so the most helpful thing is to use the ³Ô¹Ï²»´òìÈ app as as intended and create those rooms and put all of that room data into into those rooms specific in into those rooms specifically. So let’s go through each of these one by one. Before we get to that, we have put together an incredible resource for you. So we’ve put together this page, a documentation excellence resource for restoration teams. It includes a whole bunch of really great checklists, templates, cue cards, everything that you need to really level up your team’s documentation in ³Ô¹Ï²»´òìÈ. I wanna point out specifically the template for the documentation excellence workshop. It’s linked from this page. It’s a really great, workshop that you can run on a production meeting or a, you know, a weekly meeting with your team and just assess where you’re at. See where you’re or at with your baseline documentation today. Implement some new things and see where you’re at a couple of weeks from now and see if you can improve the the documentation. There’s also a link to register for some live trainings, and we’ll provide that link, at the end of this course as well. So just a really great resource if you want, to help your team level up their documentation. So we talked about providing a a good damage description or a description of what happened on that property. And the gold standard, the way that we really encourage everybody to do this is through video. Do a video walk through. Now I should mention, we’re not gonna use the video itself, as part of the scope. We’re not using any sort of video analysis. What we’re gonna do is extract the the transcript from that video. But why we encourage a video walk through is show and tell. We’ve been doing show and tell since we were in kindergarten. Right? So you wanna walk the property, provide your expert narration. Tell tell the phone, tell tell the tell everyone what’s going on in that property. What do you see? What do you hear? What’s going on? And provide that additional expert level of context and detail, and that’s gonna we’re gonna take all of that rich contextual information and improve the scope accuracy. So make sure you’re giving an overview of the situation, the source of loss, describe how the water migrated throughout the property. Go into each of the the rooms that were affected, and talk about the resulting damage, give an overview of how the room was affected, the impacted materials. One of one of my colleagues, he talks about, you know, AI is again, it’s an it’s an amazing tool, and image analysis is so great. And you can, you know, use Google Lens, and you can use your iPhone to, like, identify flowers and stuff. But when it comes to water mitigation, dark carpet in a picture looks the same whether it’s wet or whether it’s dry. AI can’t know if that’s wet or dry. The person on the site is gonna be the one that can provide that information. So if you go into the primary bedroom and it has dark carpet, you wanna say the carpet is saturated. That’s a that’s a key piece of contextual information along with other things that are in the file that are gonna help build that build that scope. Other things to include in that in that walk through, safety considerations, so any potential hazards that need to be considered like mold, asbestos, lead, anything like that. And then describe the next steps. Describe the initial steps that are needed to mitigate the loss. So to get that damage description, best practices is a video walk through. There’s other ways to do it. This is just the one that that we would encourage you to use. I’m gonna Shaun’s gonna give an example of of one that we’ve that we really like. Yeah. I think we should, you know, do what we say and do a show and tell us. This is a this is a video of that we have on that file that I just showed you that Joe and our team walked this job and narrated it. So we’ll play it’s a two minute video. We’ll play we’ll we’ll just play a portion of it. But when creating this video, it’s important where we think best to do that is find the room where the source happened, where the loss happened, and start there when you start your video. And then you can leave that space and then start walking. You’ll see Joe do that kind of in this in this job. Alright. Let’s go ahead and capture the damage. So we’re in the primary bedroom. Source of loss is gonna be this wall over here. What we have is we have the supply line that has become damaged in the wall, wet the carpet. As you can see, we got baseboard, drywall, and some contents. Scope of work, we’re gonna need to extract the carpet, lift the carpet out, potentially remove the padding. We’re also gonna have to detach the baseboards and manipulate this furniture. In the next room, we have a little bit of hardwood floor in the hallway, and it appears that the wall So I’ll pause there in the video. So we talked about as he left the primary bedroom so when he entered the room, he called out the name of that room. And that way, we can take that transcript and that data. So when Joe says primary bedroom, we can align that with in the file, we had a room called primary bedroom with a whole bunch of photos. So that allows us to match these things and increase our confidence as we justify and validate the scope. And he said the same thing that when he left the primary bedroom and entered into the hallway, he called out the hallway, and then everything he speaks about that we can then use. So it’s pretty pretty powerful. Like Leah said, this is one of many ways to add the job description. You can create a note. You can use the speech to to text part of iPhone and Android or do a video. We think the video works works quite well. And moving on, I think I think we got that one done, Leah. We can move on to measurements. We did. I just I do wanna answer one question that was in the chat before I before I lose track of it. I just wanna remind everyone, if you do have a question, please throw it into the Q&A box, or I will lose track of it. But I think there was a question asked specifically about video, and I wanna address it now. So are the video is the video analysis only in English, or can we also do it in Spanish? I think it’s important that you can and, Shaun, correct me if I’m wrong here, but you can do the video walk through in English, French, or Spanish. That’s correct. Yep. And we will we will and and we will absorb that information into ³Ô¹Ï²»´òìÈ AI and into the scope, and you will get that info that insight into the into the output as well. So walk in your walk and talk in your in your preferred language. And and just following on language, so that’s completely correct there. We detect the language of that video. The transcript is done in that language. We will bring it into, you know, the computer language that it needs to parse it out and then produce the output. The scope can be done and produced in English, Spanish, or French similar to some of our other functions in ³Ô¹Ï²»´òìÈ. Depending on the browser language of your Chrome browser is set to French, the scope output will be French. If it’s set to English, then you’ll get you’ll get English as well. K. Okay. One of the next key pieces of data that we need for scope is measurements. Now, again, it’s a key piece of information to get an incredible scope. If you don’t provide measurements, you’ll still get a good scope. They just won’t have those quantities and and square footage and and measurements, and you won’t get equipment calculations and things like that. So best practices to get an incredible scope, a really useful scope, is to provide those measurements in the app. So there’s a couple of ways you can provide those measurements. The gold standard, the fastest and easiest way to do it is to use to do an ³Ô¹Ï²»´òìÈ Floor Plan. And Shaun’s gonna talk through some of the best practices for capturing and making sure you’re getting a really good floor plan. But some other ways that you can that you can get measurements into the app, if you’re using Hydro on a water job and you’re and you’re adding room dimensions into into your drying chambers, we’re gonna we’re gonna take that information in. If you have a floor plan and hydro, that’s just extra data. We’re gonna we’re gonna look at that information, and we’re gonna compare and contrast and synthesize and make sure that everything makes sense and matches up and aligns. So you can use Floor Plan, can use Hydro, or you can put it in a room note. Room dimensions into a room note. So go into that room, throw quick a quick quick room note and enter the dimensions, and we’ll add we’ll add the that that information into the scope as well. So measurements, not absolutely required to get an output. You still get an output without measurements, but to get, you know, the best version of Scope and the most useful version for you is to make sure there’s measurements in there in some form. Yeah. And think as Leah said, like, Floor Plan is is the gold standard. I’ll I’ll show a video of it quickly. So here’s kind of a best practices that we have on how to get the most accurate floor plan possible. So this is one of the videos that we have in our learning hub. Please go out there and get lots of information on not only how to do a floor plan, but how to use ³Ô¹Ï²»´òìÈ and all the features that we have. But here’s a quick walk through of, like, the best practice of performing the scan and walking the property. When it’s time to scan, remember, your phone can’t do all the work on its own. You need to move your feet. Don’t just stand in the doorway and pan your phone around. Step fully into each room and walk along the perimeter. Move around beds, furniture, and obstacles so your camera can see every wall and corner. Think of it as taking your phone for a walk. You’re showing it the space. Here’s a simple mental check. Make sure your right shoulder has walked past every wall in the room. If your right shoulder hasn’t passed it, your phone probably hasn’t seen it. Try to stay about three to six feet away from the walls. That’s the ideal range for capturing accurate data. Right there, I think the biggest trick when, you know, we’ve launched this is it three years now, Leah? It’s been quite a while since we’ve put Floor Plan out there. But that keeping in mind, if I can just walk the perimeter and keep my shoulder against the wall, and if there’s a couch in the way, go around the couch and kinda try to get back to that wall. If there’s a bed in the way, that will essentially kind of paint the entire space with the video and allow us to then take that video and analyze it and produce produce the floor plan. And that I think that’s like, that has really helped me ensure that every floor plan that I do has, like, high high high accuracy to it. And as Leah said, like, dimensions are really important to get a, you know, as accurate and more complete scope. But, you know, to do the floor plan, know, think we’re under six hours that you’ll get the floor plan back. If you wanna get a quick scope of work done on that day one after the initial generation, run that scope first. Do it and get that kind of initial scope without the dimensions. Once that floor plan’s back, you’re able to run it again on the job, create a second one, and and make it more, more complete. Next, we’ll talk about photos, our core bread and butter of ³Ô¹Ï²»´òìÈ photos. Right, Leah? Oh, you’re muted, Leah. Alright. There we go. Okay. Yeah. Photos. It’s our bread and butter. Butter. Everybody knows if you didn’t document it, it didn’t happen. Photos are so important. And in ³Ô¹Ï²»´òìÈ, we give you the opportunity to capture as many photos as you need, including three sixty. So that visual documentation provides the justification of what’s been written and said about the job. We are not going to make assumptions, though, based on just the photos alone. So, again, I’m gonna continue to reiterate that providing your expert human commentary, your restorer expertise, what you see, feel, hear, smell on that job needs to go into that into into the job. So but photos are are critical to providing some of that that visual evidence and validation for what what is being written and said on that job. So definitely create those rooms in ³Ô¹Ï²»´òìÈ. By creating the rooms, that’s gonna help to keep the data organized and match what’s happening in the real world. We highly recommend integrating your Ricoh three sixty three sixty cameras with ³Ô¹Ï²»´òìÈ. It’s included in your subscription. You don’t have to pay any extra for it. So to cap, it’s a really fast way to capture an overview of each room. Then capture those detailed photos of specific damage provided. Show the equipment in place. Show the baseboard. Show any mold that you find behind the walls. All of those things are going to provide the validation to what you’ve already provided in the context. You can mark up your photos. So if you want to highlight a specific area, ³Ô¹Ï²»´òìÈ Scope is gonna look at the markup that you’ve done on that, and and and it’s gonna flag that, oh, there’s something extra important in this photo that I need to that I need to look at. So to provide even even greater amount of detail and context. Yeah. And if we look at, like, the the sample job that we’ve been walking through for this entire job, I’ll show it up on my phone here is so this is the primary bedroom, and we have photos throughout the job as well. So remember, you can run the scope as the job progresses. So do that initial scope on day one, understand what happened. As you can see here, we had photos of the meters as well as photos of the meters within Hydro. We have three sixty is a great way to show the overview of each of of each of those spaces. You can do that right here in ³Ô¹Ï²»´òìÈ. And one thing that I like about kind of using our app for photos is when I’m taking photos, we’ve tried to make it really easy for you to to not break what you’re doing. So within the camera, you can take photos of each of the rooms. You don’t actually need to leave the camera as you move the space. So if you wanna focus on, I need to take all the photos of the affected spaces. As you leave that primary bedroom and walk into the hallway, simply select the hallway. You can see it’s highlighted at the top. As you take photos now, it goes straight into that room. So you don’t even have to leave the camera to, you know, stop what you’re doing to take photos. And the same thing with three sixty. You can bring your Rico with you, put it in the middle of the room, capture that photo, go back to taking overview photos, damaged photos, and then move all that equipment to the next room without leaving the screen. You can just switch rooms. Again, we’ve just tried to make it really easy and efficient for your team to capture those that data and those photos for, for the job. Great. And last but not least, our Notes and Note templates. So we I talked about the the video walk through as sort of the gold standard for capturing that description of the loss, the providing that damage description. But Notes are another great way to do that as well as note templates. So giving those clear and consistent notes, whether that’s upfront at the beginning or daily sort of progress updates throughout throughout the job. You can provide extra room date details, so information about, you know, how the closets that were in there, windows, doors, safety hazards, things that help reinforce what you’ve provided in the video walk through. I’m not gonna go through all of these, but I wanna specifically hone in on the the note templates. So this is a feature that we introduced several years ago now, but it gives you this an ability to create sort of a standardized template for your team of things that you might want them to provide on every job. So maybe it’s a daily progress update. What did you do at the end of the day? And you provide specific list of things, and they they just need to fill in the blank. So Shaun’s gonna show you some of these things, but leveraging Notes, again, it’s gonna give us that opportunity to ingest that that really rich contextual information that you provided from your, you know, human in the loop expertise to generating a a more robust scope. Yeah. And I think the the power of Note templates, similar to the power of Scope, is providing consistency from every job and whoever is on that job. So, you know, here’s an example of kind of the general notes on that job where we have a note template for a daily checklist that needs to go through. So for somebody to use it, they can go into general notes or go into the specific room that they want. They can create a note, hit the template, and then they’ll pull from all the templates that you’ve set up in your job. We introduced rich text last year, you can create, checklist. If I look at kind of a completion checklist that who did that final walk through of the job, did they remove all the equipment, was the COC signed. Super easy for someone to know what they need to do on that final checklist. Or if they’re trying to, you know, start the job and do that initial investigation, we’ll just replace that, you can see here that we’ve added that information in here, and they can just, they know exactly what they need to fill out for that job description in addition to everything else we do. So it really just helps drive consistency and ease of use for your teams in the field. I think the last thing, Leah, that we wanna talk about is, is Hydro. Yeah. And, Shaun, I’m just looking at the time. We’ve only got twelve minutes left. So I think if we just I’ll give an overview of Hydro, maybe add some context, maybe you don’t show show the app. But Hydro data is is additional context that can be used by Scope to drive accuracy and validation. So if you are using Hydro, it’s the it’s the water mitigation tool, the checklist to documenting water water jobs, so psychrometrics material readings. We have an equipment calculator in there, gives you alerts and notifications. But Scope is gonna use this to validate the the other things that are seen in there. And, again, if you put measurements into Hydro, it’s gonna take those measurements in. If you put the source of loss into there, that’s that extra context that it’s gonna provide. I talked about that, like, wet carpet, dark carpet being wet versus dry. If if the if you didn’t mention it in your damage description and there’s only a picture of carpet, the visual analysis isn’t gonna know if that carpet is is wet or dry. But you may have entered a moisture point in Hydro that shows that the carpet is completely saturated. So it’s gonna give that extra level of detail and information in that room, in that drying chamber to validate where things are affected and what needs to be done. Anything else you wanna add there, Shaun? No. I think you’ve you’ve topped it. It’s just, again, it’s additional context to help create the most accurate scope that we can create based on the data on that job. Awesome. So that was a a quick overview. And, Shaun, I don’t know if you’ve seen it. We have, like, thirty five questions in the Q&A. So I’m trying I don’t wanna rush everything, everything, but I wanna be able to try and get some of these questions. I know we won’t be able to answer all of them, but there’s a bunch that I do wanna get to. But I just wanna wrap up and reiterate that ³Ô¹Ï²»´òìÈ is the best tool for restoration contractors to document in the field. What once was used to just justify and defend your scope of work is now actually being used through the incredible powers of AI and how we’ve implemented it within our platform and our architecture. It’s actually creating that scope of work for you. What we’re seeing with the people who have tested this in our alpha program and then as we head into beta cut dramatically cutting the amount of time that’s spent on these on admin tasks, specifically this sort of, like, forensic deep dive investigation into figuring out what happened on the job, writing scope notes, translating that into an estimate. What we’re seeing, people are saving anywhere from an hour to four hours per job and significantly reducing that cognitive load and that cognitive time that they are required to sort of write out scope notes. And and so it’s really taking them from being authors and authoring the scope and writing out those notes to just being an expert strategic reviewer. So from an author to an editor or a reviewer. What we’re also seeing is it’s capturing invisible revenue. So AI doesn’t get tired. That’s the beauty of it. It’s it doesn’t care that it’s got four hundred jobs on the go. It’s gonna do the things that you ask it to do. So it’s gonna be be able to identify line items and tasks, equipment or safety measures that might get missed, if people are overworked or tired or in a cat situation and just, you know, we’re we’re human, and we miss and we miss things. So it’s gonna provide that those missing line items and that invisible revenue. It’s gonna ensure what people are really seeing is it’s driving consistency. Scoping is not a a process that has a lot of consistency across the industry right now. What we’ve learned from from the market is scoping looks different across every business and even within a business. Somebody might write scope notes, in a note on their phone. Somebody might write it in an email. Somebody might not write it at all. They might just go from memory directly into an estimate, there isn’t consistency. And that results in inconsistencies in estimates as well. So what what the people who are testing this is this is providing consistency not only across jobs, within within jobs and within within their across their teams. So what from one PM to another PM, as as long as the data is there, the output is the same. And it’s giving us the ability to kick start estimating and estimates and work orders right from the get go, right from day one. So improving this the the turnaround times and improving your SLAs with whether it’s with a TPA or a carrier to get those estimates to to carriers faster with line items that are, you know, organized and and most importantly, justified by the scope of work backed by the IICRC. So speaking of feedback from people who have tried this and seen this, we’re just gonna play. It’s a one minute video with some feedback, initial reactions from from restorers. It helps us to explain the narrative, provide the information, and not have to spend four hours typing. We just read, edit, and sent so much quicker. It it came out pretty dang on the money, really. So it’s got attention to detail that I wouldn’t have even probably put in there. The two things that really stood out to me about the AI scope was it, quoting the S500, pulling those up because we’re independent restoration company, so we have to defend our estimates all the time. So inserting those into the scope really helps. I will say that I really like the idea of our project managers being more consistent because we are all over the place, not only with our scoping, with our pricing, and so on as well. You know, all details are so so amazing, very easy to understand, and I love it. Fantastic tool. I mean, this is crazy that that scope, was produced with the square footage of removals and recommendations and equipment and yeah. Good job. I think that this is a this is a piece that might really change the whole landscape for restoration people. Amazing. Shaun, thank you so much. Thank you to everyone who joined. I think we we had around four hundred people join today. So many questions. Probably should have booked this for longer. Shaun, any last words? I think we did it. Covered a lot. So thanks, everyone. Can’t wait for everyone to try it starting March eighteenth. We’re really excited. Alright. Thank you, everyone.