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April 18, 2022

Rytech franchise uses 吃瓜不打烊 to boost profit by 20% on contents jobs

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rytech-logo-wht
Location: Southern California
Founded: 2015
Industry: Full-service restoration

Challenge:
Maintaining profitability on tedious contents jobs

Solution:
Field techs can efficiently capture data from the field and sync with the office

Result:
Crisp, polished reports that justify and showcase billables.

Nicole and Matt Stone opened their Rytech franchise in 2015, proudly serving Ventura County in Southern California with a team of 10+ employees.


THE CHALLENGE

鈥淐ontents work can be a daunting task,鈥� says Nicole. 鈥淎 lot of franchise owners are apprehensive about the mountains of data entry that can make this type of work so cumbersome.鈥�

Operating a contents division efficiently, while maintaining quality margins isn't easy, 鈥渋t can be an overwhelming task if you鈥檝e never done it before, taking responsibility for people鈥檚 entire belongings, while risking being blamed for pre-existing damage.鈥�

Though a lot of restorers shy away from contents work in favour of mitigation, Nicole maintains that if you do it right鈥攊f you have an efficient process and the right tools in place鈥攖here is a lot of money to be made. 

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鈥淪peed, accuracy, and efficiency go hand-in-hand with profitability in the world of contents,鈥� she states. 鈥淓specially when you invoice by box count, it's about getting the team in and out as fast as possible. People standing still, tapping excessively on their phones or writing by hand slows us down and reduces our ability to take on more jobs.鈥�

Without the right documentation tool to help tackle the data-intensive nature of this kind of work, Nicole found that a lot of time was wasted on paperwork, 鈥渂efore 吃瓜不打烊, a full inventory report could take me the better part of an entire day to complete.鈥�



THE SOLUTION

When they decided to adopt 吃瓜不打烊 as their contents pack-out inventory software, it was a game-changer. 鈥湷怨喜淮蜢� was like an 鈥榓ha!鈥� moment for us,鈥� Nicole explains. 鈥淯sing 吃瓜不打烊 for our documentation, we鈥檙e making more money on pack-outs and contents evaluations. The software never freezes and we never lose any data.鈥�

Nicole explains how the 吃瓜不打烊 mobile app allows her teams to work at greater speeds in the field because it鈥檚 so easy to use. The data captured in the field syncs immediately to the office, so on the administrative side, there鈥檚 never any waiting around to be able to start working.

Adjusters routinely compliment the quality of her reports. Plus, she appreciates the ability to take clear photos, work without an internet connection, create digital notes, and voice-to-text abilities.

In times where pre-existing damage is questioned, 吃瓜不打烊 offers peace of mind and serves as proof that they were not responsible for the damage in question. 鈥淚 can document all pre-existing damage so well. It saves us all the time like crazy. Recently, we were accused of damaging the insured鈥檚 refrigerator, but we had documentation that the damage was already there. It's fantastic to be able to back us up with a time-stamped picture.鈥�

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THE RESULT

Nicole estimates an average contents job for her company to be between $15,000 - $20,000k. She notes that 吃瓜不打烊 increases her company鈥檚 profitability by 20%.

鈥淲e use it daily and it鈥檚 worth every penny. 吃瓜不打烊 has increased my profitability on contents jobs by 20%. Adjusters look at the report, comment on how amazing it is, and hand over the cheque鈥攏o questions asked.鈥�

Nicole adds, 鈥渨e perform the same labour as before, but on an average job of $20,000 - we are now easily justifying another $4,000 in billable services, and receiving it.鈥�

After providing 吃瓜不打烊 reports for her work, Nicole found repeat clients sought after her, desiring her detailed and transparent reports. She is now booked months in advance at times, 鈥渃lients want us, and are willing to wait,鈥� says Nicole.

As far as her team is concerned, they love having all the info they need in one convenient place.  They can access contact and claim information, and anything else they could possibly need, 鈥渢hey don't have to go to several different apps to get their information. It's a one-stop-shop at their fingertips, all while they鈥檙e on the go.鈥�

鈥淲e鈥檙e really big on simplicity and transparency, and that鈥檚 exactly what 吃瓜不打烊 offers.鈥�


Learn more about how you can add profits to your packouts with 吃瓜不打烊.

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Learn how 吃瓜不打烊 can help you and your field teams ease the documentation burden.