吃瓜不打烊's great technology drives great documentation for Paul Davis

Location: Suburban MD / Washington DC

Founded: 1966

Industry: Restoration

Challenge:
Needed to easily document in the field and quickly create reports

Solution:
The 吃瓜不打烊 Mobile App and 吃瓜不打烊 PDF Reports

Result:
Easy-to-follow process and the ability to create reports anywhere

Paul Davis Franchise saves time with 吃瓜不打烊

THE CHALLENGE

Paul Davis Restoration of Suburban MD/Washington DC is part of a national franchise that provides services to clean up and repair damage to residential, institutional, and commercial structures. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises.

Brock Merwin, General Manager at Paul Davis Restoration of Suburban Maryland & DC, and his team were searching for a solution to easily document in the field and quickly turnaround a finished report. His franchise invested a lot of time ironing out processes for documenting a claim. They wanted a software tool that could keep pace and would be easy for everyone to use.

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"It鈥檚 our preferred weapon of choice. It鈥檚 an application that always works, and anybody can use it."

- BROCK MERWIN
GENERAL MANAGER, PAUL DAVIS RESTORATION
SUBURBAN MARYLAND & DC

THE SOLUTION

Merwin鈥檚 team knew 吃瓜不打烊 was the right solution the moment they tried it. Producing more than 50 reports a day, Merwin adds, 鈥湷怨喜淮蜢� is such a time saver for us. It helps us move fast and efficiently. My whole team is confident in our 吃瓜不打烊 process, which allows us to easily communicate very detailed information with stakeholders.鈥� He remembers generating a 24hr report within the 吃瓜不打烊 app in minutes while still standing on the client鈥檚 driveway. He doesn鈥檛 typically endorse things, but he enthusiastically endorses 吃瓜不打烊 because of its ease of use and professional quality.

THE RESULT

The 吃瓜不打烊 platform offers Merwin鈥檚 team self-contained, readable reports that include photos, videos, notes, and any other detail they need for claim documentation. Having all the information at their fingertips has streamlined the process and made generating a world-class report quick and easy. The amount of content required for a report no longer correlates with the time required to prepare it. The easy-to-use app has motivated field teams to provide more information without causing unnecessary delays and frustration.

Even better, Merwin鈥檚 team can share information with their stakeholders - improving the quality of the claim experience for their customers. Plus, cycle times for their claim process have been reduced from 100 days to 40. Merwin credits 吃瓜不打烊 with this reduction and with significantly impacting their compliance scores.

The industry wants you to prove everything, Merwin explained. 鈥淭hey鈥檙e trusting us to be accurate in our scopes and great reporting ensures that happens. You need the details to get paid. 吃瓜不打烊 is a requirement for us to manage our high volume business and protect our margins.鈥� Moreover, if there鈥檚 a dispute with a customer they can alleviate it by pulling up photos and documents - eliminating the problem before it even happens.

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吃瓜不打烊 has also been a real asset during the pandemic. Having work authorizations built into the platform with the ability to capture signatures remotely before arriving on site allows Paul Davis to confirm the job upfront. Merwin notes, 鈥渢hrough COVID-19, 吃瓜不打烊 has enabled us to be almost 鈥榯ouchless鈥欌€�.

SEE HOW ENCIRCLE CAN HELP!

吃瓜不打烊

Restoration Technology

Great Technology Drives Great Documentation